Refund Policy

1. Full refund within 14 days

You can request a full refund of any payment for a ClipSnitch plan or minute pack within 14 days of that payment. No conditions apply, and you don't need to give a reason.

2. How to request a refund

Email hello@clipsnitch.com from the address associated with your ClipSnitch account and include the date of the payment. Payments are processed by Paddle.com, our reseller and merchant of record, so you can also request a refund from Paddle directly at paddle.net.

3. How refunds are paid

• Refunds go back to the payment method you used.
• We aim to process refund requests within 5 business days. Your bank or card provider may take a few more days to show the money.

4. After a refund

When a payment is refunded, the plan it paid for ends and your account returns to the Free plan. Your projects and clips stay in your account.

When a minute pack is refunded, any minutes left on it are removed. Clips you already made with it stay in your account.

5. Cancelling a plan

You can cancel a paid plan at any time. It stays active until the end of the period you have paid for, and you won't be charged again.

6. Minutes returned automatically

Separately from refunds of money, minutes set aside for a video are returned to your allowance automatically if processing fails, is cancelled or produces no clips. You don't need to ask.

7. Contact

Questions about refunds can be sent to hello@clipsnitch.com.